Returns & Exchanges

We want to ensure you are completely satisfied with your high-performance merino gear, which is why we offer a 30-day return window for all unwashed and unworn items. If your kit isn't the perfect fit for your next adventure, our streamlined process makes exchanges and refunds simple.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Place the items in their original packaging with all tags attached, ensuring the gear is clean and securely sealed for transport.

3

Label and Ship

Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Processing and Refund

Once our warehouse team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing